top of page
-
How do I place an order?You can place an order directly on our website by browsing our product catalog, selecting the items you’d like, and proceeding to checkout. If you have any difficulties, you can contact our customer support team at mehersangfoods@gmail.com/+91-9146186022 for assistance.
-
How can I use a discount code or gift card?You can enter your discount code or gift card number during checkout in the designated field. The discount will be applied automatically before you complete your purchase.
-
Where do you ship?We currently ship to all states within India and select international locations. For a full list of countries we ship to, please visit our Shipping Policy page or contact us for more information.
-
How are perishable items shipped?Perishable items are shipped in insulated packaging with ice packs or dry ice to maintain the correct temperature during transit. We recommend choosing expedited shipping for perishable items to ensure they arrive fresh.
-
Are your products organic or all-natural?We offer a wide range of products, including organic and all-natural options. You can find detailed ingredient information and labels for each product on the product page. If you have specific dietary needs, feel free to reach out to us for assistance.
-
Do you accommodate dietary restrictions?Yes, we offer products for a variety of dietary preferences, including gluten-free, vegan, nut-free, and more. Each product page includes details about ingredients and potential allergens. If you have any specific concerns, please contact us before placing your order.
-
How do you ensure food safety?We adhere to strict food safety and quality standards. All of our products are produced and packaged in certified facilities that follow specific food safety protocols. Additionally, perishable items are shipped with temperature control to ensure they arrive fresh and safe for consumption.
-
Can I return or exchange an item?For non-perishable items, we accept returns and exchanges within 2 days of purchase, provided the product is unused, unopened, and in its original packaging. For perishable items, returns are only accepted if the product arrives damaged or defective. Please review our Return and Exchange Policy for full details.
-
How do I report a damaged or incorrect item?If you receive a damaged, defective, or incorrect item, please contact us at mehersangfoods@gmail.com within 2 days of receiving your order. We may ask for photos to help assess the issue and will provide instructions for a replacement or refund
-
How long will it take to receive my refund?Once we receive and inspect your returned item, refunds are typically processed within 10 to 12 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
-
Is my payment information secure?Yes, all payments are processed through secure gateways using SSL encryption to protect your personal and financial information. We do not store your credit card details on our servers.
-
Are there any hidden fees?No, there are no hidden fees. All costs, including shipping and taxes, are clearly displayed at checkout. For international orders, additional customs duties or taxes may apply upon arrival, and these are the responsibility of the customer.
-
How can I place a wholesale order?If you’re interested in buying our products in bulk, please visit our Wholesale Inquiries page or contact our wholesale team at mehersangfoods@gmail.com/+91-9146186022. We offer competitive pricing and customized solutions for businesses, events, and large orders.
-
Do I need to create an account to place an order?Yes, creating an account allows you to track your orders, save shipping addresses, and view your order history for a faster checkout experience in the future.
-
How do I contact customer support?You can reach our customer support team via: Email: mehersangfoods@gmail.com Phone: +91-91461 86022 Live Chat: Available on our website during business hours. We’re here to assist you with any questions or issues regarding your order, products, or shipping.
-
What are your customer service hours?Our customer service team is available Monday To Friday(10:00AM To 06:00PM). We strive to respond to all inquiries within 10:00AM To 06:00PM hours during business days.
-
Do you offer gift cards?Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be used on any products available on our site.
bottom of page